Terms of service
Terms of service
Welcome to the thrift store. These terms apply when you use our website or buy from us. They're written to work alongside your rights under New Zealand law, not replace them.
Who we are
the thrift store is an online preloved womenswear store based in Auckland, New Zealand. You can reach us at hello@thethriftstore.co.nz.
Selling with us
If you're selling with us through a consignment kit, our consignment terms also apply. You'll find them at thethriftstore.co.nz/pages/terms-conditions.
Our products
Most of what we sell is preloved and one of a kind. We check every piece and describe its condition, including any faults we find, in the listing. Colours can look a little different depending on your screen.
Prices and payment
Prices are in New Zealand dollars. We accept the payment options shown at checkout, including Afterpay. If you use Afterpay, their terms also apply.
Your order
Your order is confirmed once payment goes through. If we can't fill it, for example because an item is no longer available or was listed at the wrong price, we'll let you know and refund you in full.
Shipping and returns
Our shipping policy and refund policy explain delivery costs, timeframes and how returns work. You'll find both in the footer of our website.
Gift cards
Gift cards are valid for at least 3 years from the date you buy them, and can't be exchanged for cash.
Your rights
Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. If something's faulty or not as described, we'll put it right.
Our liability
To the extent the law allows, we're not liable for any indirect loss, such as loss of profit, arising from your use of our website or products.
Using our website
Please don't misuse our website, for example by trying to hack it, scrape it or use it for anything unlawful. Our photos, text and branding belong to us. Please don't use them without asking.
Reviews and photos
If you send us a review, tag us, or share photos of your purchases, you're happy for us to share them on our website and social media. We'll always credit you, and we'll take them down if you ask.
Your privacy
Our privacy policy explains how we handle your personal information.
Changes to these terms
We may update these terms from time to time. The version on our website when you place your order applies to that order.
New Zealand law
These terms are governed by New Zealand law.
Last updated: October 2026