Refund policy

Can I return something?
Yes. Full-priced items can be returned for change of mind within 7 days of delivery. Email hello@thethriftstore.co.nz within those 7 days with your order number and what you'd like to return.

Items need to come back unworn, unwashed and in the same condition you received them, with any tags still on. Return postage is on you. Use a tracked service, as we can't take responsibility for returns that go missing on the way back.

What do I get back?
Store credit, sent as a gift card and valid for 12 months. We don't give cash refunds for change of mind. Once your return arrives and we've checked it, we'll email your gift card.

Can I return sale or $10 rack items?
No. Sale items and anything from the $10 rack are final sale for change of mind. If something's faulty, you're still covered (see below).

What if something's faulty or wrong?
Sorry about that. Email hello@thethriftstore.co.nz as soon as you can, ideally within 48 hours of delivery, with your order number and a photo. If an item is faulty, damaged or not what you ordered, we'll sort a replacement or a refund to your original payment method. This doesn't affect your rights under the Consumer Guarantees Act.

Can I return a gift card?
No, gift cards can't be returned or refunded.