Privacy policy
Your privacy matters to us
the thrift store is an online store based in Auckland, New Zealand. This policy explains what personal information we collect, why, and what we do with it. We follow the Privacy Act 2020.
What we collect
When you shop with us: your name, email, phone number, delivery address and order details.
When you sell with us: your name, contact details, the items you send us, and your bank account name and number so we can pay you.
When you browse our site: basic information like your device, browser and the pages you visit, collected through cookies.
When you contact us or sign up for emails: your name, email and whatever you send us.
Why we collect it
To process and deliver your orders, pay our sellers, answer your questions, prevent fraud, and send you news and offers if you've signed up. You can unsubscribe from our emails at any time.
Who we share it with
We only share what's needed with the services that help us run the store: Shopify (our online store), Afterpay and our payment providers, our courier, Loox (reviews), Visceral (our seller portal), Google (email) and Meta (Instagram and Facebook). We never sell your information.
Your card details go straight to our payment providers. We never see or store them.
Some of these services store information overseas, including in the United States and Canada. They protect it under their own privacy policies.
How long we keep it
Only as long as we need it to run the store, or as long as the law requires us to keep records, such as for tax.
Your rights
You can ask to see the personal information we hold about you, or ask us to correct it. Just email hello@thethriftstore.co.nz. If you're not happy with how we've handled your information, you can contact the Office of the Privacy Commissioner at privacy.org.nz.
Contact
hello@thethriftstore.co.nz
Last updated: October 2026