Terms + Conditions for sending your preloved garments to the thrift store to sell on your behalf

Consignment Terms + Conditions

What items do you accept?

We accept quality clothing, shoes and accessories that are in excellent condition and freshly laundered. 

Please take a look at our check-list below before you send your items. If you’re unsure if your pieces match our criteria, please contact hello@thethriftstore.co.nz

  • Well-made pieces that are designed to last
  • Minimum of 5 items
  • Great condition 
  • Freshly laundered
  • Matches the current season (currently accepting winter items)
  • Current or timeless styles
  • Authentic
  • Clothing, shoes and accessories only

What items do you not accept?

We do not accept:

  • Items that are well-worn, stained, have holes, piling or need mending. If we receive items in the above condition, and you have opted for them to be returned to you at your own expense, you will be notified to arrange the return of your items. If you have opted for unaccepted items to be recycled or donated, you will not be notified once they are donated/recycled.
  • Pre-loved sleep wear, underwear, bras, dressing gowns,swimsuits (unless new with tag with hygiene strip), wedding dresses
  • Counterfeit items - i.e. fake designer goods
  • Some brands including: Glassons*, Shein, Anko, Cotton On*, Primark, H&M*, The Warehouse, please email us if you are not sure hello@thethriftstore.co.nz *unless new with label
  • Mens and childrens clothing 

What happens if my item(s) do not sell?

If your item doesn't sell after 6 weeks, we will reduce the price for 3 weeks. After this period, if you have opted to have your items returned at your own cost, we will contact you to process the return. Payment costs for postage must be made before items are returned.

If you have opted to have your items donated to charity, we will donate them to local op shops in the area and you will not be notified.

Do you accept drop-offs?

Yes we do accept local drops offs - please get in touch hello@thethriftstore.co.nz to enquire

How much will I receive?

You will receive 50% of the total selling price minus GST

When do I get paid?

You can request a payout here 5 days after your item(s) have sold

Do I need to set-up a consignment account?

Once you have purchased your thrifty bag, you will be prompted to create a vendor account with the thrift store. This will be your own personal portal where you can keep track of your items, when they sell, and see your pay-outs.

How many items can I sell with you?

At least 5 items are required to sell with us. You can pack as many items as you can fit into your thrifty bags 

The thrifty bag is 80x85cm and will fit roughly 25-35 items depending on size of garments

How do you determine the prices?

Prices factor in the original retail price, the overall condition, quality and season. Prices are determined by the thrift store.

When will I see my items online?

You will be notified via email once your items are live. To keep track of what items sell, please login to your seller account. Items are listed in the order of which they arrive at the store (first-come, first-serve basis)

Lost/stolen parcels

Unfortunately we can not take responsibility for stolen or lost parcels, please ensure you store them in a safe place for collection.

Why do you charge for thrifty bags?

The cost charge covers our return courier fees, courier bags, printing and processing time.

Can I get a refund on the thrifty bag if my items do not sell?

No, the cost is non-refundable